Our first glitch

Having completed all the complicated stuff it was inevitable, really, that something fiddly should trip us up: we thought at first that some of the customer data on the network management device was input incorrectly - or a line of software code had got garbled - but we now think it was simply that the customer units on some of the houses hadn't quite digested the software update they were all given earlier in the week. The customer units were (remotely) given a second dose, and now all seem to be working. A big thank-you to Rob, who lost his Bank Holiday Friday morning whilst putting our network to rights.